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Privacy policy

At Africonnect, protecting your personal data is a priority.

This policy explains what information we collect, how we use it and what your rights are. By using our site, you accept the practices described here.

Data collected

In the course of its activities, Africonnect may collect the following data.

Data provided by the user:

  • First and last name
  • Phone number
  • Email address
  • Delivery address
  • Order information

Data collected automatically:

  • IP address
  • Browsing data
  • Device type and browser

This data is collected only where it is necessary to provide our services.

Use of data

The information collected is used to:

  • Process and manage your orders
  • Arrange the purchase and delivery of your goods to Africa
  • Track your parcels
  • Provide effective customer service
  • Improve the user experience
  • Prevent fraud and keep the platform secure

Data sharing

Africonnect never sells your personal data. Some data may nevertheless be shared with:

  • Logistics partners (transport, delivery)
  • Technical providers (hosting, payment)
  • The competent authorities, where the law requires it

These third parties only have access to the data strictly necessary for their tasks.

Cookies

The Africonnect site uses cookies to:

  • Improve browsing on the site
  • Remember your preferences
  • Analyze traffic and performance

You can set your browser to refuse cookies or delete existing cookies. Some features of the site may then be limited.

Security

Africonnect applies appropriate security measures to protect your data:

  • Protection against unauthorized access
  • Secure transactions
  • Monitoring of suspicious activity

Despite these efforts, no system is entirely secure. We do everything we can to guarantee the protection of your information.

Your rights

In accordance with the General Data Protection Regulation (GDPR) and the Belgian legislation in force, you have the following rights.

Right of access
Obtain confirmation that your data is being processed and receive a copy of it.
Right to rectification
Request the correction of inaccurate or incomplete data.
Right to erasure
Request the deletion of your personal data.
Right to restriction and to object
Object to or restrict the processing of your data on legitimate grounds.
Right to portability
Receive your data in a structured, machine-readable format.

To exercise your rights, send your request by email to samuel.fandjo@africonnect-cargo.com. Proof of identity may be requested in order to verify that the request is legitimate.

Right to lodge a complaint

If you consider that the processing of your personal data breaches the regulations, you have the right to lodge a complaint with the Belgian supervisory authority.

Authority
Autorité de protection des données (APD / GBA)
Address
Rue de la Presse 35, 1000 Bruxelles, Belgique
Email
contact@apd-gba.be
Phone
+32 (0)2 274 48 00
Website
www.autoriteprotectiondonnees.be