How can we help you?

Rates are calculated from several criteria: the weight and volume of the parcel, its contents, the destination, the transport mode you choose and any additional services (packing, home delivery).

Yes, our quotes are free and come with no obligation. To receive an accurate estimate, simply send us your parcel details: origin, destination, weight, dimensions and contents.

We accept several payment methods, including bank transfer, mobile money and cash payments depending on your location. The exact terms are confirmed to you when you book.

Yes, payment is generally required before shipping so that we can confirm your parcel is accepted for transport. Specific terms may apply depending on the service you choose.

No. We work with full transparency: every applicable fee is stated in your quote before you approve it. No extra cost is added without your prior agreement.

Transit times vary with the destination, the transport mode you choose and any formalities involved. As a guide, express freight takes about 48 to 72 hours and air freight about 7 days, counted from the cutoff day. Our team gives you an estimated time that matches your shipment.

We do everything we can to meet the times we announce. That said, certain events beyond our control (customs checks, weather conditions, administrative or logistical constraints) can cause exceptional delays.

On request, delivery to a pickup point or to the door is possible depending on the circumstances. The available options and any related fees are confirmed when you request your quote.

The clock starts on the cutoff day that follows the drop-off of your parcel, not on the day of your quote request or of the initial drop-off. This is the most important point to remember.

Our shipments run on a regular basis, according to the destination and the service chosen. Some routes have frequent departures. Contact us to find out the next shipping dates.

The times we give are estimates based on our experience and on the commitments of our logistics partners. Certain events beyond our control can cause a delay.

Unless our general terms and conditions of sale provide otherwise, a late delivery does not give rise to compensation. If a delay occurs, our team remains available to keep you informed and to follow your parcel through to delivery.

Yes. Depending on the nature of the shipment and its destination, certain documents may be required: an invoice, proof of purchase or a detailed description of the contents. Our team tells you which documents are needed before shipping.

Customs duties depend on the type of shipment and on the regulations of the destination country. They may be included in certain services or remain payable by the recipient, according to the terms of transport.

Yes. We guide you through customs formalities and help you prepare the required documents so that your shipment is processed smoothly.

Electronics, valuable goods, commercial shipments, products subject to specific regulations and large quantity shipments, in particular.

Yes, this can happen if the documents are incomplete, if the information provided is inaccurate or if the contents do not comply with the regulations of the destination country. In that case, our team helps you put the situation right.

Yes. Customs authorities may open and inspect a parcel whenever they consider it necessary, in accordance with the regulations in force.

Every parcel is tracked by our team. To find out where your shipment stands, contact us by phone, WhatsApp or email. An online tracking area will be available soon.

As soon as we take charge of your parcel, our team registers your shipment and remains available to tell you where it stands at any time.

Contact our customer service team by phone, WhatsApp or email. We share the latest information available on your shipment.

As soon as your parcel is available or delivered, our team contacts you by email, phone or message.

Contact our customer service team right away. We run the necessary checks with our teams and our partners in order to locate your parcel and keep you informed.

We accept personal parcels, commercial parcels, documents and general goods.

Yes, certain items are prohibited: dangerous goods, illegal goods, perishables and similar items.

Yes, the limit depends on the transport mode. Contact us for bulky or heavy parcels.

Yes, electronics are accepted, provided they are declared and packed appropriately.

Yes, we offer secure packing solutions to protect your parcels.